Global Hospitality Operations Management

Program Overview:

With this eight-month graduate certificate program, you will discover a world of opportunity in this multibillion-dollar hospitality industry that is fuelled by the delivery of outstanding service. Learn all you need to know about the business of hospitality and tourism, gain an understanding of key business practices in operations management, revenue management and marketing techniques.

The program will focus on developing your core skills in service design, delivery and experience. You will learn to link service design directly to the consistent delivery of business processes and systems used by organizations across the globe.

Throughout the program you will learn from industry leaders and educators while using state-of-the-art labs, business case studies and field work projects to enhance your expertise.

Admission Requirement:

• Ontario university or college degree or college diploma or equivalent. Applicants with an equivalent combination of partial postsecondary and/or three to five years related work experience may be considered for admission. A relevant resume and references must be provided.

• Successful completion of postsecondary degree or diploma with 2nd class/division

• IELTS minimum 6.5 with no skill below 6.0

• PTE minimum score 60 in each band.

Program Outcomes:

Throughout this program, you will develop the following skills:

• Service Leadership

• Decision-making

• Teamwork

Career Outlook:

Graduates of the program can explore the following career options:

• Assistant manager – operations

• Assistant manager – hotel

• Banquet manager

• Catering sales manager

• Conference service manager

• Assistant project manager

• Assistant sales manager

• Assistant marketing manager

• Customer experience manager

• Manager of customer loyalty and retention

Tuition Fee: Click Here

Program Intake: Fall, Winter & Summer

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