Conflict Resolution and Mediation

Program Overview:

The ability to effectively resolve conflict is a skill required for success in today’s workforce. Competent conflict resolution professionals are in demand in many careers. Students in this program develop a range of conflict analysis, conflict resolution and conflict communication skills. Graduates are prepared to resolve conflict, negotiate and mediate, in both formal and informal situations including in the workplace, communities and with families. This program has the advantage of providing a highly relevant experiential learning opportunity to students as they operate a conflict resolution service to support other students in preventing and resolving interpersonal conflict. This hands-on learning experience can enhance on-the-job effectiveness and ensure our students are ready to handle diverse conflict scenarios, giving our graduates a competitive edge. There is also another unique experiential learning option for students in which they take a class in a federal prison. This program is approved by ADRIO, OAFM and FDRIO; and 100 per cent of our students said the program gave them knowledge and skills that will be useful in their future career.

Admission Requirements:

• GPA: 2.5 or above

• IELTS: Overall 6.5 with no band lower than 6.0

• PTE: No band below than 60

Tuition Fee: Click Here

Learning Outcomes:

1. Adhere to legal and professional ethics in the practice of delivering services to de-escalate, prevent, and resolve conflict.

2. Determine the nature and degree of conflict within informal and formal settings by assessing client relationships and interactions.

3. Resolve differences within workplaces, communities, and families by utilizing interest-based conflict resolution skills and techniques.

4. Engage in reflective practice to build skill and professional competency.

5. Produce documents required in the practice of conflict resolution and mediation according to industry standards.

6. Collaborate with colleagues, clients, and other stakeholders to enhance professional working relationships.

Career Outlook:

•  Conflict management professional

•  Mediator

•  Early Resolution Officer, Ombudsperson

•  Independent ADR Consultant

Program Intake: September